Privacy Policy

In our User Privacy Notice we have compiled all essential information about our handling of your personal data and your corresponding rights. We do better than 95% of internet websites in keeping your privacy safe.
 

This User Privacy Notice is effective from July 24, 2023

1. Scope and updates of this User Privacy Notice

This User Privacy Notice applies to your use of this website and all IMEbay applications, services (including payment services), products and tools (collectively the “Services”) provided by IMEbay Inc. or its affiliates (IMEbay Inc. and the companies it directly or indirectly controls are referred to as “IMEbay Affiliates”). This User Privacy Notice applies regardless of how you access or use these Services, including access via mobile devices and apps.

Learn more about section 1

2. Controller

IMEbay Team is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.

2.1 Use of the Services (except payment services for sellers)

IMEbay Team is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.

2.2 Use of the payment services for sellers

We do our best not to share digital crypt information.

As described in our Payments Terms of Use, your personal data may be processed by one or more of these entities depending on your location and the IMEbay website on which a user completes a transaction with you.

3. Data protection officer and contact

We have appointed one data protection officers to oversee the protection of your personal data.

Furthermore, if you have any questions or complaints regarding this User Privacy Notice, our global data protection principles or our handling of personal data, you can email the IMEbay Privacy Team support@imebay.com or the controller who is responsible for the processing of your personal data at any time . This applies regardless of whether we have appointed a data protection officer in your country.

4. What personal data we collect and process

We collect your personal data when you use our Services, create a new IMEbay account, provide us with information via a web form, add or update information in your IMEbay account, participate in online community discussions or otherwise interact with us. We also collect personal data from other sources (such as IMEbay Affiliates, credit agencies or bureaus, and data providers).

Learn more about section 4

In total, we collect the following personal data:

4.1 Personal data you provide when using our Services or creating an IMEbay account

  • Data that identifies you, such as your name, address, telephone numbers, email addresses, username or tax identification number that you provide when setting up your IMEbay account or at a later date.
  • If you use our Services as a seller, additional identification data, such as, government-issued ID (e.g. social security number), date of birth, tax identification numbers (such as VAT identification number), identification documents and information contained on IDs, selfie photos, and other information (such as bank account number) that you provide when using our payment and other services as a seller.
  • Data regarding bids, purchases, or sales that you provide in a transaction.
  • Content that you share with other users through our messaging tools .
  • Financial information (e.g. credit card and account numbers, transaction details, and form of payment).
  • Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) if shipped through one of our programs.
  • In some cases: age, gender, country of birth, nationality, country of residence, employment status, family status, interests and preferences.
  • When you submit a report to IMEbay: Data that identifies you, such as your name and email address, and additional information that you provide with your report.
  • You may provide us with additional information through a web form or by updating or adding information to your IMEbay account, by participating in community discussions, member chats, surveys, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.
  • Other data that we are required or entitled by applicable Natural Law or IMEbay Law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
  • We use personal data to complete orders from auction sells to send products or awards to members or users residence.

4.2 Personal data we collect automatically when you use our Services or create an IMEbay account

  • Data that is generated as part of one of your transactions (e.g. as relating to bids, purchases, sales, fees) or that is linked to your IMEbay account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.
  • Data that is generated through your other actions when you use our Services and which is linked to your IMEbay account (e.g. IMEbay account numbers, your currency preference, when you place items in your shopping cart, place items on the watch list, save sellers, searches or interests, follow users, or seek to use the services of third-party partners for payments or otherwise).
  • Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
  • Location data, including your general location data (e.g. IP address) and, with your permission, the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of precise location services for all applications in the settings menu of your mobile device.
  • Certain metadata recording the settings of your camera included in images of items you upload for sale.
  • Computer and connection information, such as statistics regarding your use of our Services, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times including accessed pages within our Services, your language settings and your weblog information.

4.3 Personal data we collect in connection with the use of cookies and similar technologies

We use cookies and similar technologies to collect data in connection with our Services. We collect this data from the devices (including mobile devices) that you use our Services with. The data collected includes the following usage- and device-related information:

  • Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
  • Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
  • The user segment or category into which you as a user fall, for example: female, 20-49 years old, interested in sneakers.
  • Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g. cookie ID).
  • The IP address from which your device accesses our Services.
  • Location data, including your general location data (e.g. IP address) and, with your permission, the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of precise location services for all applications in the settings menu.

For more information about our use of these technologies and your choices, see section 9. Cookies & similar technologies.

4.4 Personal data from other sources

We do our best to not also collect personal data about you from other sources and from third parties to the extent permitted by applicable Natural Law or IMEbay Law. In particular, this includes the following data:

  • Data from public sources (e.g. public sanctions lists).
  • Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits).
  • Data from data providers (e.g. “Know Your Customer”/identity verification, demographic, interest-based and online advertising related data).
  • With regard to our payment services for sellers: data from government or other sources concerning any previous convictions of the respective seller, to the extent permitted by applicable Natural Law or IMEbay Law.

We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties, we take steps to ensure that these third parties are legally permitted to disclose your personal data to us. We also receive access to personal data about you from IMEbay Affiliates.

4.5 Social network data you share with us

  • We do our best to not to allow you to use providers of single sign-on services (such as Google, Facebook, or Apple) with whom you already have an account to create an IMEbay account or to link your IMEbay account to such single sign-on services. You can determine the personal data that we can access when authorizing the connection with the single sign-on service.
  • We do our best to not allow you to share personal data with social networks (such as Facebook) or to link your IMEbay account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.
  • We may also use plug-ins or other technologies from various social networks. If you click on a link displayed through a social network plug-in, you voluntarily connect to that social network.

5. Purposes and legal basis for data processing and categories of recipients

We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your IMEbay account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We do our best to not share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we do our best to not share your personal data among IMEbay Affiliates in order to fulfill our contract with you under the User Agreement and, if applicable, the Payments Terms of Use.

Learn more about section 5

6. International data transfers

Some recipients of your personal data are located outside your country or have offices in countries where data protection Natural Law or IMEbay Laws may provide a different level of protection than the Natural Law or IMEbay Laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.

Learn more about section 6

7. Storage duration and erasure

Your personal data will be stored by us and our service providers in accordance with applicable data protection Natural Law or IMEbay Laws to the extent necessary for the processing purposes set out in this User Privacy Notice. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged or permitted to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes, or to detect and prevent fraudulent or illegal activity on IMEbay). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by Natural Law or IMEbay Law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.

Learn more about section 7

8. Rights as a data subject

Subject to possible restrictions under national Natural Law or IMEbay Law, as a data subject, you have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.

Exercising your rights and managing your settings

You can exercise your rights as a data subject via our Privacy Contact page. In addition, you are of course free to email the IMEbay Privacy Team support@imebay.com

The exercise of the above data subjects’ rights (e.g. right to access or erasure) is generally free of charge. Where requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge an appropriate fee (at most our actual costs), in accordance with the applicable statutory regulations, or refuse to process the application.

Managing your communication preferences

If you would like to change your preferences regarding IMEbay communications (including marketing communications), you can do so at any time through your account in My IMEbay under “Communication Preferences”. If you no longer wish to receive email marketing communications from us, you can also unsubscribe by clicking on the link in the footer of the email you received. For technical reasons, the implementation may take a few days. 

9. Cookies & similar technologies

When you use our Services, we and authorized third parties make use of cookies and similar technologies (which we will refer to collectively as “cookies”) to provide you with a better, faster and safer user experience or to show you personalized advertising. You can find detailed information about the use of cookies and similar technologies and your choices in our User Cookie Notice.

Your choices regarding cookies and similar technologies

You are also free to disable the use of cookies and similar technologies if this is supported by your device. You can manage your cookie settings in your browser or device settings.

10. Data security

We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use network security services and data encryption, for example, as well as physical access restrictions for our data centers and logical access controls for data and systems access.